Configure phoneuri format
Applies to: Dynamics 365SalesForce
To expand the CTI integrations to change format from E.164 to customer format, have the option to add a parameter to the URL.
How to use
Add the phoneformat parameter to the WebAgent url in the CRM configuration
Note
Use the & sign instead of the ? sign when phoneformat is not the first url parameter
Allowed characters are N n + - ( ) and the Space character
Note
That some characters need to be URL encoded, most notably the + sign (%2B) and in some CRM environments the Space character (%20)
Example
When phonenumbers need to be formatted to a US local format, add the phoneformat parameter with value (nnn)%20nnn-nnnn to the WebAgent url:
Note
Use the & sign instead of the ? sign when phoneformat is not the first url parameter
Result
+12345678901 will be formatted to (234) 567-8901 and then searched in the CRM environment