Numeric Card widget

Numeric card widget is a custom widget where user can choose which metric will be displayed. At the moment it is possible to choose Service level percentage, Inbound calls, Outbound calls, Accepted calls, Abandoned calls or IVR drop calls.

Parameter	Description
Service Level Percentage	SLA percentage for the selected queue/all queues
Inbound calls	Number of customer initiated calls per tenant
Outbound calls	Number of agent initiated calls per tenant
Accepted calls	Number of inbound accepted calls per queue/all queues
Abandoned calls	Number of missed inbound calls per queue/all queues
IVR drop calls	Number of inbound calls dropped before entering the queue, on tenant level

Visual preview