Entity: Configs
The Configs API can be used to retrieve information about configured Thresholds
Entities
|
Entity |
Type |
Description |
|---|---|---|
|
id |
string |
The unique identifier of the set of configuration variables. |
|
slaThresholdInSec |
number |
The value (in seconds) that is used to determine whether a queued Dialogue, accepted by an Agent, is marked as 'InSla'. |
|
quickDropThresholdInSec |
number |
The value (in seconds) that is used to determine whether a queued Dialogue, disconnected by a Customer, is marked as 'QuickDrop'. |
|
StartTimestamp |
number |
The date and time from which the set of configuration variables became active. If the value is NULL, this set of configuration variables was active from the moment the first Dialogue was registered. |
|
EndTimestamp |
number |
The date and time from which the set of configuration variables became active. If the value is NULL, this set of configuration variables was active from the moment the first Dialogue was registered. |