Administrator

One-time operation: Grant admin consent

AnywhereNow Dialogue Cloud Infinity makes use of two Microsoft Entra ID Enterprise Applications:

  1. One for the client applications (WebAgent and Admin Portal) to sign-in and control the application

  2. Another for the back-end to manage audio calls

Grant admin consent for the client applications

  1. Navigate to:

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    Production URL
    https://login.microsoftonline.com/common/adminconsent?client_id=ae301322-3bb5-49f6-bf58-014a5e059ca9&redirect_uri=https://anywhere365.dialogue.cloud/
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    Preview URL
    https://login.microsoftonline.com/common/adminconsent?client_id=0f772604-4c95-41c8-a931-ec7213719e69&redirect_uri=https://preview.anywhere365.dialogue.cloud/

  2. Login with a Microsoft User Account that has either one of these permissions

    1. Global Administrator; or
    2. Privileged Role Administrator for granting consent for apps requesting any delegated permission, for any API.

    To learn how to assign user roles with Azure Active Directory please visit:
    Add an existing Azure subscription to your tenant | Microsoft Learn

    Expected outcome client permission requested

    Expected outcome redirect to WebAgent Login

    Please validate the URL and check if it contains an error with value ‘access_denied’ along with an error description:

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    Output
    Unexpected outcome: You are redirected to the WebAgent login page immediately (without seeing the requested permissions).Please validate the URL and check if it contains an error with value ‘access_denied’ along with an error description:AADSTS650052: The app is trying to access a service '1fd5118e-2576-4263-8130-9503064c837a'(Azure Communication Services) that your organization '<yourTenantId>' lacks a service principal for. Contact your IT Admin to review the configuration of your service subscriptions or consent to the application in order to create the required service principal.In this case, follow the steps as described in Annex 2: Create a Service Principal for Azure Communication Services and start again with step 1.

    In this case, follow the steps as described in Annex 2: Create a Service Principal for Azure Communication Services and start again with step 1.

    Unexpected outcome not sufficient permissions

  3. Click Accept

    Expected outcome redirect to WebAgent Login

  4. Validate the URL in your address bar.

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    Output
    Unexpected outcome: The URL contains an error with value ‘access_denied’ along with an error description:AADSTS650052: The app is trying to access a service '1fd5118e-2576-4263-8130-9503064c837a'(Azure Communication Services) that your organization '<yourTenantId>' lacks a service principal for. Contact your IT Admin to review the configuration of your service subscriptions or consent to the application in order to create the required service principal.In this case, follow the steps as described in Annex 2: Add Service Principal for Azure Communication Services and start again with step 1.

    In this case, follow the steps as described in Annex 2: Add Service Principal for Azure Communication Services and start again with step 1.

  5. Navigate to Microsoft Azure

  6. Login with the same account that granted permissions to the Enterprise Application

  7. Search for ‘Enterprise Applications’

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    Production Application Id
    ae301322-3bb5-49f6-bf58-014a5e059ca9
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    Preview Application Id
    0f772604-4c95-41c8-a931-ec7213719e69

    Expected outcome application listed

  8. Open the Enterprise Application (by clicking the corresponding Name)

  9. Click Permissions

    Expected outcome client application permissions

Grant admin consent for the back-end application

  1. Navigate to:

    Note

    Please select your matching region URL

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    Production NORA URL
    https://login.microsoftonline.com/common/adminconsent?client_id=ddecbc1f-b83e-4725-8535-a0d2fe3e5369
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    Production EMEA URL
    https://login.microsoftonline.com/common/adminconsent?client_id=71240355-f973-44f0-af0c-f1fdd0275214
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    Preview URL
    https://login.microsoftonline.com/common/adminconsent?client_id=fc323a43-fda2-4a68-9ee4-75961abd77a9

  2. Login with a Microsoft User Account that has either one of these permissions

    1. Global Administrator; or
    2. Privileged Role Administrator for granting consent for apps requesting any application/delegated permission, for any API.

    To learn how to assign user roles with Azure Active Directory please visit:
    Add an existing Azure subscription to your tenant | Microsoft Learn

    Expected outcome backend permission requested

    Unexpected outcome not sufficient permissions

  3. Click Accept

    Expected outcome redirect to admin portal

    In this case, follow the steps as described in Annex 2: Create a Service Principal for Azure Communication Services and start again with providing consent for the client applications.

    In this case, please reach out to your sales representative to obtain an active Infinity license.

  4. Navigate to Microsoft Azure

  5. Login with the same account that granted permissions to the Enterprise Application

  6. Search for ‘Enterprise Applications’

    Note

    Please select your matching regional Application ID.

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    Production NORA Application Id
    ddecbc1f-b83e-4725-8535-a0d2fe3e5369
    Copy
    Production EMEA Application Id
    71240355-f973-44f0-af0c-f1fdd0275214
    Copy
    Preview Application Id
    fc323a43-fda2-4a68-9ee4-75961abd77a9

  7. Open the Enterprise Application (by clicking the corresponding Name)

  8. Click Permissions

Next Steps

One-time operation: Add back-end application to Teams Application Meeting Configuration

Environment

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