Introduction
In order to setup an AnywhereNow Contact Center in Dialogue Cloud Infinity for Microsoft Teams, some steps are required in your Microsoft365 Tenant, while other steps are needed in your AnywhereNow Tenant. Please read the instructions clearly to be sure in which tenant the operation should be executed.
Furthermore, there are operations that needs to be executed only once per Microsoft Tenant per AnywhereNow Dialogue Cloud Infinity Region, these are called “one-time operations”. While other steps can be executed multiple times (e.g. creating an Address), these are called “recurring operations”.