Pre-requisites
Before getting started, please make sure you have the following at your disposal:
- A Global Admin permissions for your Microsoft365 Tenant.
- Alternatively: Teams Communication Administrator (for all MS Teams operations); and
- Privileged Role Administrator (for consenting App Registrations); and
- User Administrator (for assigning Licenses).
- At least one Microsoft Teams Phone Resource Account license
More information around allocation and obtaining these licenses can be found on
Microsoft Teams Phone Resource Account licenses - Microsoft Teams | Microsoft Learn - The Windows PowerShell or PowerShell client installed
- Optionally, a phone number that can be assigned to the Contact Center
- Either from you Microsoft Direct Routing plan; or
- A Microsoft Voice App phone number when using Microsoft Teams Calling Plans or Operator Connect.