Users privileges

With the Users privileges you can configure which level of access a user has. The default permission has already been setup during the initial deployment (One-time operation: Update default permissions to Agent.)

New users will appear once they sign into the Admin Portal, they will receive the default permissions.

Change a users privileges

1. From the User Privileges menu, click on the user you want to change (1)

   

2. Add or remove the privileges you need (2). See: Privileges for more details.
   Changes are applied directly.

   Note

   If the user is already signed it to the Admin Portal, they need to close to tab before the changes take effect.

Privileges

Privilege name	Description
Administrator	As an Administrator, you can use the Admin Portal to manage your Contact Centers, configure services, and modify user privileges.
Agent	As an Agent, you use the WebAgent to handle Dialogues and control your Presence.
Dialogue Studio Editor	As a Dialogue Studio Editor, you can use Dialogue Studio to view and edit your dialogue flows.
Dialogue Studio Viewer	As a Dialogue Studio Viewer, you can use Dialogue Studio to view your dialogue flows only.
Report Viewer	As a Report Viewer, you can query data using the Insights API.
CTI Dynamics365 Agent	As a CTI Dynamics365 Agent you can use the WebAgent embedded in Dynamics365 to enable a seamless interaction.
CTI SalesForce Agent	As a CTI SalesForce Agent you can use the WebAgent embedded in SalesForce to enable a seamless interaction.