Call History tab
Not yet available in Production, more information available in Preview.
The Call History shows information about previous dialogues of the Agent. You can open it by clicking on the 
icon. Based on the historic information from Dialogue Cloud Infinity the previous conversations are shown.
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All = All dialogues where the Agent was the Agent.
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Incoming = All incoming dialogues where the Agent.
Note
This only includes conversation where the Agent accepted the dialogue. Hunts are not included.
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Outgoing = All outbound dialogues (Initiated via the Dialpad, or Click to Dial).
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Missed = Not available at the moment.
For each dialogue, you can see the following details:
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Direction: Indicates whether the dialogue is incoming or outgoing.
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Caller ID: Displays the caller ID, which can be either PSTN or SIP.
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Date and Time: Shows when the interaction took place.