Learning Paths for Administrators

Learn more about how to be more focused on optimizing dialogues
with intelligence
and an interface you will love to work with.

Deployment

  • Learning Path

    Deploy Contact Center for Microsoft Teams

    This document will explain the steps to setup an AnywhereNow Dialogue Cloud Infinity contact center for Microsoft Teams.

  • Learning Path

    Deploying AnywhereNow Connector for Power BI

    This document will explain the steps how to deploy your Power BI to connect to the Insights API.

  • Learning Path

    Deploy WebAgent CTI plugins for CRM

    This document will explain the steps how to configure your CRM system to setup the AnywhereNow WebAgent with CTI.

Learn the Products

  • Learning Path

    Quickstart with Admin Portal

    This document will help you quickly get started with the basics of AnywhereNow Infinity Admin Portal

  • Learning Path

    Quickstart with Dialogue Studio

    This document will help you quickly get started with the basics of AnywhereNow Infinity Dialogue Studio

Configuration

  • Learning Path

    Start building flows in Dialogue Studio

    This document will explain how to create simple call flows in AnywhereNow Infinity Dialogue Studio

Insights

  • Learning Path

    Start using the Insights Reports

    This document will explain how to access and read the Insights Reports

  • Learning Path

    Start using the live statistics

    This document will explain how to access and build your own wallboard.

Architecture

  • Learning Path

    Architecture overview

    This document will explain to you the architecture for Dialogue Cloud Infinity.