Define Infinity Agents
Important Notice:
Before proceeding, it is crucial to ensure that the default permissions are set to Agent. To do this, please follow the instructions provided in the One-time operation: Update default permissions to Agent. document. Failure to perform this action may result in errors in the WebAgent and prevent the software from functioning properly.
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Click on Add new Agent (1)
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Search for an Agent in your Teams Environment (2)
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Click + Add
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The address is automatically added and saved (3)
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You can Update the name or delete the Agent if not used in any Contact Center (4)
