Overview of Pages in Insights Reports

When accessing insights reports, you'll typically land on the dashboard page. The dashboard presents a summary of key metrics and insights relevant to your data. On the left side of the page, you'll see a navigation menu that includes the following pages:

Dashboard

The dashboard page provides a high-level overview of your data and presents key insights in an easily digestible format. This page includes graphs, charts, and other visualizations that help you quickly assess the performance of your data. For more information see: Dashboard page

Dialogue Overview

The dialogue overview page provides a detailed view of each individual dialog. You'll be able to see how many times a particular dialog has been initiated, how long it takes to complete, and how many times it has been successfully resolved. For more information, see: Dialogue overview page

Dialogue Details

The dialogue details page allows you to zoom in on a specific dialog and view all the related details. For more information see: Dialogue details page

Dialogue Skills

The Dialogue Skills page offers an in-depth analysis of each skill used in your contact center. It provides comprehensive insights into performance metrics, helping you understand and optimize skill utilization. For more information see: Dialogue Skills Page in PowerBI

Outbound Calls

The Outbound Calls page provides a comprehensive overview of outbound call activities within your contact center. It includes key performance indicators and detailed metrics to help you monitor and improve outbound call efficiency. For more information see: Outbound calls page

Agent Overview

The Agent Overview Page in Power BI provides comprehensive insights into agent performance, including call metrics, filtering options, and visual trends over time. For more information see: Agent Overview Page in PowerBI